Psychological features of consultants of phones of the special psychological help with subscribers

Abstract

Features of interaction of consultants of phones of the special psychological help with subscribers in extreme situations are revealed. It is verified the hypothesis according to which effective reaction styles of consultants in extreme situations are determined by their social and psychological characteristics, and predisposition to a syndrome of mental burning out is connected with reaction styles of consultants in the form of psychological protection (aggressive and passive styles of reaction). The consultant's finding of a bal­ance between empathy and rejection of the subscriber prevents from mental burning out.